Petco in Gadsden.
I found myself researching on my own and thats how I realize just how uneducated their STAFF is... With new knowledge I remade my reptiles' home, got them proper treament, and vitamin supplements. But the smaller one was struggling, he lost his tail and wasn't recovering as good as the other one. I researched more on how to tend to tail lost and acted on such, one article said i needed to feed them 2 wax worms a week. So in a desperate act to treat my lizard I decided to go to Petco after work to require wax worms.
Always have what I need for my pets. And knowledgeable staff!
Ball pythons are my favorite animal, and Petco is notorious for having poor care. This one was no exception. Ball pythons were housed together (a big no-no), inaccurate humidity guages (two guages a foot apart from one another had readings 40% different from one another), and giving incorrect care information (temperature and humidity) to customers.
This Petco's saving grace was that I actually found an employee who would humor my complaints. He initially tried to brush off my concerns with "oh we check them daily" and "he's skinny because he's a baby" and "well, this one is skinny because he just got out of the infirmary" but I explained that I HAVE ball pythons and ball pythons should never be skinny and ESPECIALLY not when they're babies. Once he realized that I know a little something about the care of the animals, he humored me.
I have 2 leopard gecko that i bought FROM THEM who were BOTH skinny and kept in an improper habitat. Did I know this at the time? No and I was told by one of their reptile staff members that thats how they SHOULD be kept (with sand, no humidity, meal worm only meal, and 1 cricket every night). They misinformed me completely and both lizards were sick with parasites within 2 weeks and dehydrated even though i kept their water full 24/7. That's unacceptable for people who claim to know and work with reptiles...
I was SO devistated and worried that my lizard might not make it through another night, but he did.
Talk to your staff team SOON.
Train them on their customer service skills before you get a serious call from cooperate.
I don't want someone to have to put up with this ever again. So disappointed... Your old team use to be so much better.... I really can't explain my extreme distaste with your store now... Looks like I'm not alone...
These animals were dehydrated, skinny, and stressed out.
I'm rating it as a 1 star because I had to rate something in order to leave a review. Customer service is awful, I was in the store for 10 minutes, no one greeted me or even asked if I needed help, after 2 associates walked pass me as if I was a display. I left and I will NEVER return. Pet smart is my new pet store.
Great store with very friendly, knowledgeable and helpful staff. Our pup Diesel gets so excited every time we walk in the door.
IT IS NOT ACCEPTABLE TO TALK TO A CUSTOMER LIKE THAT.
I've been going to Petco for years, but as the years have gone by their customer service has gotten worse and worse. I'm so disappointed that finding even 1 staff member for help is so difficult beyond belief. Having to go to the cashier counter for assistence is NOT what should be happening. I'm going to also mention one experience I had just a few weeks ago.
Now, was I fully in the right?? I'm not going to say "yeah totally" calling and making that request wasnt something I intended AT ALL (Petco is also literally the ONLY place near me that sells waxworms...) and it totally WAS asking for a lot, and I KNOW it sucks when you have to stay late at work because of ONE PERSON, but no matter HOW upset you are about the situation that is NOT how you treat a customer, especially one in distress and need, and in that circumstance because of YOUR STAFF/STORE.
He claimed that he would let the store manager know. Whether or not anything happens, I don't know. That snake was scarily skinny and dehydrated, and I hate Petco for treating them like a gold mine rather than a living, breathing animal with specific needs. They were mislabed as "rare" and grossly overpriced in an effort for the company to squeeze more money out of these animals.
I ended up getting caught up and leaving an hour late, but still desperate I called Petco and asked "I am SO sorry to ask for this, but I bought 2 geckos from you and they are now sick. I was wondering if I could pick up some wax worms before you close? I know thats soon and you don't have to do this, I completely understand.." and the reply I got was immediately rude and immpatient... "Well yeah?! We close in 15 minutes?!" (Mind you I'm about 10 minutes away) I replied remorsefully, "I know and I am so sorry. I said you don't have to do this... I have a job too I understand--" where then I was interrupted "Well?! What do you want?!" Again in SUCH a rude and angry tone and I repeated back "WAX WORMS!!!" and she said "Ok well?! Hurry!" and I apologized again and she hung up...
I felt AWFUL but my lizard was malnourished due to their illness and dehydration taking away their apitite and weak because of tail lost.. I was hurrying to try and beat the clock but 9pm came around and I wasn't there.. Guilt came over me... I ended up calling them again and telling them "Nevermind. I don't want to keep you there later than you have to be. I'm sorry."
Company gets a 1 star. Employee who humored me earns points. I just want them to put the animals higher on their priority list.
I'm not tolerating another rude incident like this, I should have reporting that in the first place but I'm more lenient than I should be sometimes.
Petco Animal Supplies is a US Store based in Gadsden, Alabama. Petco Animal Supplies is located at 308 E Meighan Blvd, Gadsden, AL 35903, USA.
Please contact with Petco Animal Supplies using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Petco Animal Supplies opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Store in Gadsden